winrate Platform Privacy Notice

This page describes what we collect when you use winrate and how we keep that data protected. We take your privacy seriously and operate according to the data-protection laws of the jurisdictions in which we provide our services.

Our platform offers live-dealer tables, sportsbook markets, slot games, and esports coverage where local law permits. When you register an account, deposit funds via DANA, e-wallet, mobile banking, or other local payment methods, or engage with our mobile app, we gather certain personal information. Understanding how we handle that information is central to your confidence in winrate.

We do not sell your data to marketing agencies or data brokers. We share information only with payment processors, our fraud-detection partners, and regulatory authorities where required by law. This notice sets out our commitments in full.

What we collect and why

When you create a winrate account, we collect your email address, mobile number, full name, date of birth, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about account activity or service updates.

Our payment systems record transaction details—amount, method, timestamp, and your account ID—to reconcile deposits and withdrawals. If you fund your account via DANA or e-wallet, those payment processors share transaction status with us; we do not store your payment card numbers or mobile wallet credentials directly.

We do not use your data for behavioral advertising or to sell insights to third parties. Our analytics are internal—used only to run winrate efficiently and provide better service to our users.

Your rights and how to exercise them

You have the right to request a copy of the personal data we hold about you, correct inaccuracies, and request deletion of your account and associated records. To exercise these rights, contact our support team via the FAQ page or email the address listed below.

We will respond to access requests within fourteen business days. If you ask us to delete your account, we will remove your profile data but retain transaction records for the seven years required by Indonesian financial regulations. This means we cannot restore a deleted account, so please consider this carefully.

You may also withdraw consent for marketing emails or promotional notifications at any time by clicking the unsubscribe link in any message or updating your preferences in your winrate account settings.

Cookies and tracking

Our website and mobile app use cookies to keep you logged in, remember your preferences, and measure how you interact with our platform. Some cookies are essential; others help us improve performance. We use both session cookies (cleared when you close your browser) and persistent cookies (stored for up to one year).

We do not use cookies for third-party tracking or retargeting advertising. You may disable cookies in your browser settings, but doing so may affect your ability to use winrate fully. We recommend keeping cookies enabled for the best experience on our live-dealer and mobile-app features.

Data storage and international transfer

Our servers are located outside Indonesia. This means your personal data may be processed and stored in jurisdictions with different data-protection standards than your own. By using winrate, you consent to this transfer. We apply encryption and access controls to protect your information during storage and transmission.

We retain your account data for as long as your account is active, plus two years thereafter, unless local law requires longer retention. Transaction records are kept for seven years to satisfy financial auditing and anti-fraud requirements.

Third-party processors and partners

We work with payment processors (QRIS, e-wallet, mobile banking, local payment, online payment providers), hosting companies, and fraud-detection services. Each processor signed a data-processing agreement committing them to protect your information and use it only for the service they provide to us. We do not control how third-party processors use data beyond our agreement with them, so review their privacy notices if you wish to understand their practices fully.

We may disclose your information to law enforcement, tax authorities, or financial regulators if required by law or court order. We will notify you of such requests unless prohibited by law.

Contact and disputes

If you have concerns about how we handle your data, contact our privacy team at the address listed in your winrate account settings or through the About us page. We aim to resolve disputes within thirty days. If we cannot resolve your concern, you may lodge a complaint with your local data-protection authority.

This notice was last updated on 30 May 2026. We may update it if our practices change or if new regulations apply. We will notify you of material changes via email or a prominent notice on our platform.